Frequently asked questions
Shipping
Q: Where do you ship from and do you offer international shipping?
A: All orders are shipped from our warehouse in Australia. We currently strictly offer domestic shipping within Australia only. We do not ship internationally at this time.
Q: How long does shipping take?
A: For domestic orders within Australia, Standard Shipping takes 3-7 business days and Express Shipping takes 1-3 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time
General Inquiries
Q: Are the products sold on Edit+82 authentic?
A: Absolutely. Edit+82 is an authorized partner of premium Korean brands like Duckdive and Holynumber7, ensuring 100% authenticity for every item we sell.
Q: How can I contact customer service?
A: Our customer support team is available via:
- Phone: 0452 624 723
- Email: san@edit-82.com
- Operating Hours: Monday - Friday, 10:00 AM - 5:00 PM (AEDT)
Orders & Payment
Q: What payment methods do you accept?
A: We accept a variety of payment options including Visa, Mastercard, PayPal, and Afterpay.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled as long as they have not yet been shipped. Please contact our support team as soon as possible for assistance.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. To be eligible, items must be unused, unwashed, and in their original packaging with all tags still attached.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5-7 business days.
Q: Are there any items that cannot be returned?
A: Yes, certain items such as sale products and accessories may be non-returnable due to hygiene or clearance policies. Please check the specific product description before purchasing.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.